Conflict Management and Breakaway Techniques

At the end of the course participants will:

• Understand employers and employee responsibility as per the Health & Safety at Work Act 1974
• Know how to understand anger, triggers and inhibitors
• Know barriers to communication, signs of aggression and escalation
• The law relating to the use of force: Criminal Law Act 1967, Common Law
• How to diffuse aggression and incident reporting

This half day course including breakaway looks at how to diffuse violence and aggression at the workplace. This course has a practical approach and looks at how to deal with punching, wrist grabbing, biting, pinching and strangling. At all stages of the course trainers seek to maximise learning through using differing teaching methods and student involvement in discussion and group exercises.

Training is 3 hours (09.30-12.30) in-person, in Leeds, and costs £99.